Start of The Year Chromebook Issues
When your Chromebook starts and has a connection you will see a login screen. Enter your username. For high school students, this is your last name, then first name, and the last two digits of your graduation year.
EX: Jane Doe is a freshman graduating in 2024.
Her username would be: doejane24
Passwords are as follows: Student ID number and the 1st three letters of your first name in LOWERCASE.
Ex: jane’s student ID number is 4000777 so her password would be: 4000777jan
Your school email address is your username plus: @hilmar.k12.ca.us
Ex: Jane’s email address would be: doejane24@hilmar.k12.ca.us
Since your Chromebooks have been sitting for over a month now they are definitely in a state that we like to call really, really dead. In this state, when you plug in your Chromebook it may not turn on or charge. To fix this I'm going to walk you through a few steps
The first thing you can try is to hold the Refresh and Power button for 10 seconds. This will force the device to turn off. Now try pushing the power button again to turn it on. If the device still does not turn on, please proceed to the next step.
Charge the device
- First please make sure the outlet you are using is functional and do not have the Chromebook plugged in yet.
- With the power cord plugged into the wall, separate the power cord from the adapter at the center box. (If you do not have an adapter box in the center of your power supply skip this step)
- Wait for 3 to 5 seconds then plug them back together
- Now plug in your device with the lid closed and let it charge for at least 15 minutes. (Note that HP recommends charging some devices for up to 24 hours so if 15 minutes does not work, you may want to let it charge longer or even overnight)
- After you have charged the device, open the lid and try to turn the device on
If you have followed these instructions and your device still will not turn on you may call or text (209) 317-6975 or email tc@hilmar.k12.ca.us.This special line can only receive one call at a time so if you receive a busy signal, please wait a few minutes and try again.
