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Chromebook Issues & Fixes

Chromebook Issues & Fixes

CK EXPRESS WON’T LOAD & KEEPS SPINNING

 

  1. Close all tabs except one.
  2. Click the date/time
  3. Then when the taskbar comes up, click on the circle at the OTHER end of the task bar.
  4. Click on the Play Store icon and wait.It will take at LEAST a few minutes. Also, we have found that you should keep the Play Store window active in front with the other window behind it.
  5. You may see the taskbar bounce. That means it's working.
  6. When it is done the tab behind the Play Store window loads and you can close the Play Store window.

 Ck Express should not be an issue from this point on. If you have followed these instructions and CK Express is still loading please see Ms. Taylor at the Library/Tech center.

CHROMEBOOK WILL NOT START OR CHARGE

 

If you do not charge your Chromebook past the point where the red battery warning comes up the Chromebook may enter a state that we call really, really dead. In this state, when you plug in your Chromebook it may not turn on or seem to charge. To fix this please go through these steps

The first thing you should do is to hold the Refresh and Power button for 10 seconds. This will force the device to turn off. Now try pushing the power button again to turn it on. If the device still does not turn on, please proceed to the next step.

CHARGE THE DEVICE

First please make sure the outlet you are using is functional and do not have the Chromebook plugged in yet.

With the power cord plugged into the wall, separate the power cord from the adapter at the center box. (If you do not have an adapter box in the center of your power supply skip this step)

Wait for 3 to 5 seconds then plug them back together

Now plug in your device with the lid closed and let it charge for at least 15 minutes. (Note that HP recommends charging some devices for up to 24 hours so if 15 minutes does not work, you may want to let it charge longer or even overnight)

After you have charged the device, open the lid and try to turn the device on
 

If you have followed these instructions and your device still will not turn on please see Ms. Taylor at the Library/Tech center.