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Start of The Year Chromebook Issues

Start of The Year Chromebook Issues


Since your Chromebooks have been sitting for over a month now they are definitely in a state that we like to call really, really dead. In this state, when you plug in your Chromebook it may not turn on or charge. To fix this I'm going to walk you through a few steps

The first thing you can try is to hold the Refresh and Power button for 10 seconds. This will force the device to turn off. Now try pushing the power button again to turn it on. If the device still does not turn on, please proceed to the next step.

Charge the device

  1. First please make sure the outlet you are using is functional and do not have the Chromebook plugged in yet.
  2. With the power cord plugged into the wall, separate the power cord from the adapter at the center box. (If you do not have an adapter box in the center of your power supply skip this step)
  3. Wait for 3 to 5 seconds then plug them back together
  4. Now plug in your device with the lid closed and let it charge for at least 15 minutes. (Note that HP recommends charging some devices for up to 24 hours so if 15 minutes does not work, you may want to let it charge longer or even overnight)
  5. After you have charged the device, open the lid and try to turn the device on

If you have followed these instructions and your device still will not turn on you may call or text (209) 317-6975 or email special line can only receive one call at a time so if you receive a busy signal, please wait a few minutes and try again.